Introduction
Mango Banango ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and company information
- Business details and automation needs
- Communication preferences
- Technical information such as IP address and browser type
How We Use Your Information
We use the information we collect to:
- Provide and improve our automation services
- Respond to your inquiries and provide customer support
- Send you relevant updates and marketing communications (you can opt out anytime)
- Analyze usage patterns to improve our website and services
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., hosting, email delivery)
- Professional advisors when necessary
- Law enforcement or regulatory bodies when required by law
Mobile Information Sharing
When you provide your mobile phone number and consent to receive text messages, we may share your mobile information with:
- SMS Service Providers: Third-party platforms (such as Twilio, Bandwidth, or similar providers) that enable us to send and receive text messages. These providers process your phone number and message content solely to deliver SMS services on our behalf.
- Mobile Carriers: Your wireless carrier will receive and process messages sent to your device. Carriers maintain their own privacy policies governing their use of your information.
- Analytics Partners: We may share anonymized or aggregated SMS engagement data (such as delivery rates and response rates) with analytics services to improve our messaging programs. We do not share personally identifiable phone numbers with analytics partners without your consent.
We require all third-party service providers to maintain the confidentiality and security of your mobile information and prohibit them from using it for any purpose other than providing services to us. We do not sell or rent your phone number to third parties for their marketing purposes.
SMS / Text Messaging Privacy
If you opt-in to receive text messages from Mango Banango, this section explains how we handle your SMS data.
SMS Data Collection
When you provide your mobile phone number and consent to SMS communications, we collect:
- Your mobile phone number
- Consent records and timestamps
- Message delivery status and engagement data
- Your opt-in and opt-out preferences
How We Use SMS Data
We use your phone number and SMS data to:
- Send service updates, appointment reminders, and follow-up messages
- Respond to your inquiries via text message
- Provide customer support through SMS
- Improve our messaging services and user experience
- Comply with legal and regulatory requirements
SMS Third-Party Service Providers
We use third-party SMS service providers (such as Twilio or similar platforms) to send and receive text messages. These providers may have access to your phone number and message content solely for the purpose of delivering SMS services. Our service providers are contractually obligated to protect your data and may not use it for any other purpose.
SMS Data Retention
We retain your SMS consent records and message history for as long as necessary to:
- Provide ongoing services you've requested
- Comply with legal record-keeping requirements (typically 3-7 years for consent records)
- Resolve disputes or enforce our agreements
After You Opt Out
After you opt-out, we will retain your opt-out preference indefinitely to ensure we do not contact you again, but we will delete message content and other non-essential data in accordance with our retention policies.
Your SMS Privacy Rights
Regarding SMS communications, you have the right to:
- Opt-out at any time by replying STOP to any message
- Request access to your SMS consent records and message history
- Request deletion of your phone number from our systems (after opt-out)
- Update your phone number or communication preferences
SMS Data Security
We protect your phone number and SMS data using industry-standard security measures including encryption in transit and at rest. However, please be aware that text messages sent over cellular networks are not end-to-end encrypted by default.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
Email: privacy@mangobanango.com
Phone: 971-626-4677